Help & FAQs • pivotCloud

Help Central

We've arranged this page into tabbed sections for you to quickly locate the type of help you need. And as always, we are a phone call away if you are in need of urgent assistance.

Google Resources PivotCloud Essentials IT Admin Resources Billing And Subscriptions Training Partner Resources

Google Resources

Google Workspace Resource Page - PivotCloud

Welcome to our resource hub for Google Workspace users! Here, you'll find an assortment of guides, tutorials, and tools to help you maximize the potential of Google's productivity suite within your business operations. Whether you're new to Google Workspace or looking to deepen your understanding, we've got you covered.

Getting Started with Google Workspace

Google Workspace Setup Guide:
- Google Workspace Admin Help - Official guide to setting up your Google Workspace account.
PivotCloud's Custom Setup Guide:
- PivotCloud Google Workspace Setup - Tailored steps to configure Google Workspace with PivotCloud's recommendations.

Management and Administration

User Management:
- Manage Users in Google Workspace - Learn how to add, update, and remove users.
Security Settings:
- Google Workspace Security Best Practices - Tips on securing your Workspace environment.
Google Admin Console Tutorials:
- YouTube - Google Admin Console - Video guides for navigating and using the Admin Console.

Productivity Tools

Gmail:
- Gmail Tips & Tricks - Enhance your email management.
Google Drive:
- Google Drive Help - From sharing files to managing storage.
Google Docs, Sheets, Slides:
- Google Docs Editors Help - Master document collaboration.
Google Meet:
- Google Meet Tutorials - Host effective virtual meetings.
Google Calendar:
- Google Calendar Help - Organize your team's schedule.

Integration and Customization

Google Workspace Add-ons:
- Google Workspace Marketplace - Discover add-ons to extend functionality.
API and Developer Resources:
- Google Workspace APIs - For developers looking to integrate or build upon Google Workspace.
PivotCloud's Integration Guide:
- Integrating Google Workspace with PivotCloud Services - How to get the most out of Google Workspace with our services.

Support and Community

Google Workspace Support:
- Google Workspace Help Forum - Engage with the community for peer support.
Google Workspace Updates:
- Google Workspace Updates Blog - Stay informed about new features and updates.
PivotCloud Support:
- PivotCloud Google Workspace Support - Direct support for Google Workspace issues within our platform.

Training and Learning

Google Workspace Learning Center:
- Google Workspace Learning Center - Free online training modules.
YouTube Learning Series:
- Google Workspace Training Series - Comprehensive tutorials on various Google Workspace tools.

Best Practices and Case Studies

Google Workspace Best Practices:
- Google Workspace Best Practices - Enhance productivity and security.
Case Studies:
- Google Workspace Case Studies - See how other businesses leverage Google Workspace.

PivotCloud Tips for Google Workspace

Optimizing Google Workspace for Small Businesses - Blog post with specific advice for micro to small businesses.

We aim to empower you with the knowledge and tools to use Google Workspace effectively. Whether you're looking to streamline your operations, enhance security, or just get the basics down, this resource page is your starting point. Remember, we're here to help you succeed with Google Workspace at PivotCloud.

PivotCloud Essentials

DIY Collaboration Software Resource Page

Explore this curated list of resources designed to assist you in mastering various collaboration tools on your own. Whether you aim to streamline project management, enhance team communication, or manage your finances, these resources are perfect for those who prefer doing things themselves.

ClickUp

Official ClickUp Help Center:
- ClickUp Documentation - Your go-to for learning ClickUp's functionalities, integrations, and best practices.
Community and Tutorials:
- ClickUp Community - Engage with other users for tips and tricks.
- YouTube - ClickUp Tutorials - Video guides on leveraging ClickUp for project management.

Wave

Wave Support Center:
- Wave Support - Detailed guides on using Wave for accounting and invoicing.
Educational Resources:
- Wave Blog - Articles on financial management for small businesses.

Zadarma

Zadarma Knowledge Base:
- Zadarma Documentation - Learn how to set up and manage your virtual phone system.
Tutorials:
- Zadarma YouTube Channel - Tutorials for setting up calls and managing your phone system.

Stripe

Stripe Documentation:
- Stripe Docs - Comprehensive guides on payment processing integration.
Community Support:
- Stripe Community - Connect with other developers and business owners.

zCal

zCal Help Center:
- zCal Support - Learn how to schedule and manage appointments.
Blogs and Tips:
- zCal Blog - Tips for effective calendar management.

Collabora Office / OnlyOffice

Collabora Office:
- Collabora Online Documentation - Learn about deploying and using Collabora Online.
OnlyOffice:
- OnlyOffice Documentation - Technical guides for OnlyOffice deployment and integration.
Integration Guides:
- Integrating OnlyOffice with Nextcloud - For those using Nextcloud.

Zapier

Zapier Help Center:
- Zapier Help Docs - Understand automation and how to connect various apps.
Zapier Blog:
- Zapier Blog - Learn about new integrations and workflow ideas.

draw.io

draw.io Documentation:
- draw.io Guides - Master diagram creation and collaboration.
Tutorials:
- draw.io YouTube Tutorials - Video walkthroughs for diagramming.

dotimely

dotimely Support:
- dotimely Help - Resources on time tracking and project management.

fridaycrm

fridaycrm Support:
- fridaycrm Documentation - Learn CRM features and customization.

good.cloud

good.cloud Knowledge Base:
- good.cloud Support - Guides on using their cloud storage and file sharing services.

General Resources

Blogs and Communities:
- Reddit's r/productivity - Discuss productivity tools and techniques.
- TechCrunch - Stay updated on tech trends that might affect your tool choices.

Embark on your journey to create a tailored collaboration ecosystem with these resources. Remember, the DIY route is about learning and adapting, and these tools are here to support your growth.

IT Admin Resources

Domain Search Tool

IT Admin Resource Page - PivotCloud

This page is dedicated to IT administrators looking for resources to manage, secure, and optimize environments around Google Workspace, WordPress, cloud management, and security tools. Here, you'll find a collection of guides, tools, and best practices tailored for IT professionals.

Google Workspace Administration

Google Workspace Admin Help:
- Google Admin Console - Official guide for managing Google Workspace.
Google Workspace Security:
- Google Workspace Security Overview - Learn about Google's security measures.
- Admin Security Dashboard - Monitor security for your organization.
User and Group Management:
- Manage Users - Add, update, remove users.
- Manage Groups - Administer groups within Google Workspace.
Training and Certification:
- Google Workspace Admin Certification - Become a certified Google Workspace Administrator.
PivotCloud's Google Workspace Guides:
- Google Workspace Setup and Best Practices - Tailored advice for integrating with PivotCloud services.

WordPress for IT Admins

WordPress Administration:
- WordPress Codex - Comprehensive documentation on WordPress administration.
Security:
- Hardening WordPress - Secure your WordPress installation.
- WordPress Security Plugins - Explore top security plugins.
Performance and Scalability:
- WP Performance - Tips for optimizing WordPress sites.
PivotCloud's WordPress Administration Resources:
- WordPress Management Tips - Best practices for managing WordPress on PivotCloud.

Cloud Management

General Cloud Management:
- Google Cloud Platform Documentation - For those using Google Cloud alongside Google Workspace.
- AWS Documentation - For AWS users.
Monitoring and Automation:
- Google Cloud Monitoring - Keep an eye on your cloud resources.
- Zapier for Cloud Automation - Automate workflows across cloud services.
PivotCloud Cloud Management:
- Cloud Management Best Practices - Custom advice for managing cloud environments with PivotCloud.

Security Tools for IT Admins

Network Security:
- Cloudflare Security - Understand and implement network security.
Identity and Access Management (IAM):
- Google IAM Overview - Manage access to Google Cloud resources.
Data Protection:
- Google Workspace Data Protection - Protect data in Google Workspace.
- Backups with Spinbackup - One of the tools for Google Workspace backup.
Security Best Practices:
- SANS Institute - General and specialized security training and resources.
- OWASP - Open Web Application Security Project for web application security.
PivotCloud Security Resources:
- Security Tools and Practices - PivotCloud's approach to security in cloud environments.

Community and Support

IT Admin Communities:
- Reddit's r/sysadmin - Connect with other system administrators.
- Spiceworks Community - IT pro community for advice and support.
PivotCloud IT Admin Support:
- IT Admin Support Portal - Direct support for IT admins on PivotCloud services.

Learning and Development

Certifications and Training:
- CompTIA Certifications - Various IT certifications relevant to admin roles.
- Pluralsight - Online courses for IT professionals.
Blogs and Updates:
- Google Cloud Blog - Stay updated with Google Cloud news.
- WordPress News - Latest updates on WordPress.

This resource page is designed to be your go-to destination for all things related to IT administration in the context of Google Workspace, WordPress, cloud management, and security. Use these resources to grow your skills, secure your systems, and optimize your IT operations with PivotCloud.

Billing And Subscriptions





	


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Training

Training and Onboarding Resource Page - PivotCloud

Welcome to our Training and Onboarding Resource Page! Here, you'll find everything you need to get new users up to speed with our services, particularly Google Workspace, WordPress, and our proprietary solutions. Whether you're onboarding new employees or expanding your user base, these resources will ensure a smooth, effective transition.

Getting Started

Welcome to PivotCloud:
- New User Orientation - An overview of what PivotCloud offers and how to navigate our platform.
Account Setup:
- Step-by-Step Guide to Account Creation - Detailed instructions for setting up your account.

Google Workspace Onboarding

Basic User Training:
- Google Workspace Essentials - Covers Gmail, Drive, Docs, Sheets, and Calendar for new users.
Google Workspace Tutorials:
- Google Workspace Learning Center - Free, interactive courses on Google's productivity suite.
PivotCloud Google Workspace Integration:
- Integrating with PivotCloud - How to make the most of Google Workspace with our services.

WordPress Onboarding

WordPress Basics:
- WordPress Beginner's Guide - Learn the fundamentals of using WordPress.
Video Tutorials:
- WPBeginner YouTube Channel - A treasure trove of WordPress tutorials for beginners.
PivotCloud WordPress Setup:
- Setting Up Your WordPress Site with PivotCloud - Custom guide for using WordPress on our platform.

PivotCloud Services Training

Service Overview:
- PivotCloud Service Catalog - Understand the breadth of services we offer.
User Manuals:
- PivotCloud User Guide - Detailed manual on how to use our various services.
Webinar Series:
- PivotCloud Webinars - Regular sessions on new features and best practices.

Security and Best Practices

Security Training:
- Security Basics for New Users - Essential security practices for using our platforms.
Data Protection:
- Handling Sensitive Data - Guidelines on managing and protecting data.

Support and Community

Help Center:
- PivotCloud Help Center - FAQs, guides, and troubleshooting tips.
Community Forums:
- PivotCloud Community - Engage with other users, ask questions, and share insights.
Direct Support:
- Contact Support - For personalized assistance during onboarding.

Custom Onboarding Programs

Tailored Onboarding Plans:
- Custom Training Requests - Request a customized training session for your team.
Onboarding Checklists:
- New Hire Onboarding Checklist - Ensure no step is missed in the onboarding process.

Learning Resources

Blogs and Articles:
- PivotCloud Blog - Stay updated with the latest tips, features, and success stories.
External Learning Platforms:
- LinkedIn Learning - For continuous professional development on related topics.
Interactive Learning:
- Interactive Google Workspace Training - Hands-on learning for Google Workspace users.

We understand that effective training and onboarding are critical to user adoption and satisfaction. This resource page is designed to empower new users with the knowledge and confidence they need to leverage our services to their full potential. If you have specific queries or need further assistance, our support team is always here to help.

Partner Resources

Partner Resource Page - PivotCloud

Welcome, Partners! This page is dedicated to Managed Service Providers (MSPs) and other partners looking to integrate their services with our JumpCloud environment or enhance their offerings with our Google Workspace support. Here, we provide resources, tools, and information to help you leverage our services for mutual growth and success.

Getting Started with Partnerships

Become a Partner:
- Partner Signup - Start the journey to becoming an official PivotCloud partner.
Partner Program Overview:
- PivotCloud Partner Program - Details on benefits, tiers, and how to advance within our program.

Integrating with JumpCloud

JumpCloud Integration Guide:
- JumpCloud Integration - Step-by-step instructions on how to integrate JumpCloud with your services.
JumpCloud Training for MSPs:
- JumpCloud University - Access JumpCloud's training resources for partners.
Use Cases and Best Practices:
- JumpCloud Integration Scenarios - Real-world examples of how to integrate JumpCloud within your MSP environment.

Google Workspace Support Services

Google Workspace MSP Offerings:
- Enhance Your Services with Google Workspace - Learn how to incorporate Google Workspace into your MSP offerings.
Google Workspace Admin Training:
- Google Workspace Admin Certifications - Prepare your team for Google Workspace administration.
PivotCloud Google Workspace Support:
- Google Workspace Support Services - Details on how we can extend your support capabilities.

Technical Resources

API Documentation:
- PivotCloud API - For developers looking to create deeper integrations.
Security and Compliance:
- Security for Partners - Understand our security practices and how they complement your offerings.
Technical Support for Partners:
- Partner Technical Support - Dedicated support for technical integration and troubleshooting.

Marketing and Sales Resources

Co-Branding and Marketing Materials:
- Partner Marketing Resources - Access logos, case studies, and marketing collateral.
Sales Enablement:
- Sales Training - Equip your sales team with knowledge about our services.
Lead Sharing and Opportunities:
- Partner Portal - Where you can find shared leads and collaborate on opportunities.

Community and Networking

Partner Community:
- PivotCloud Partner Forum - Connect with other partners, share experiences, and get advice.
Events and Webinars:
- Partner Events - Upcoming webinars, workshops, and events for partners.

Success Stories and Case Studies

Showcase of Success:
- Partner Success Stories - Learn how other MSPs have succeeded with our integrations.

Support for Your Clients

Client Support Materials:
- Client Onboarding Kits - Resources to help you onboard clients to our services.

Feedback and Development

Product Feedback:
- Partner Feedback Form - Your voice in shaping our products and services for MSPs.
Feature Requests:
- Request New Features - Suggest enhancements that could benefit your and other MSPs' operations.

We're committed to making our partnership mutually beneficial. By integrating our JumpCloud environment or adding our Google Workspace support services to your offerings, you can provide comprehensive solutions to your clients. If you have any questions or need further assistance, please do not hesitate to reach out through our partner support channels.

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